Electricity Access & Utility Benchmarking Report

NITI Aayog, Rockefeller Foundation & Smart Power India along with Ministry of Power Launched Electricity Access & Utility Benchmarking Report.

Rockefeller Foundation & Smart Power India conducted primary survey across 10 states– representing about 65% of the total rural population of India and with a sample size of more than 25,000, including households, commercial enterprises and institutions– the report assesses 25 distribution utilities with the following three objectives:

  • Evaluate the status of electricity access in India across different states and distribution utilities along all dimensions that constitute meaningful access
  • Benchmark utilities’ capacity to provide electricity access and identify the drivers of sustainable access
  • Develop recommendations for enhancing sustainable electricity access

Key findings of the report:

  • As much as 92% of customers reported the overall availability of electricity infrastructure within 50 metres of their premises; however, not all have the connections, the primary
    reason being the distance of households from the nearest pole.
  • Overall, 87% of the surveyed customers have access to grid-based electricity. The remaining 13% either use non-grid sources or don’t use any electricity at all.
  • The hours of supply have improved significantly across the customer categories to nearly 17 hours per day.
  • Nearly 85% of customers reported to have a metered electricity connection.
  • Access to electricity is observed in 83% of household customers.
  • A satisfaction index was created to assess the overall satisfaction level of customers with utility services.
  • The study suggested that a total of 66% of those surveyed were satisfied – 74% of customers in urban areas and 60% in rural areas.


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