Public Service Delivery In India

The goal of public services is to provide social protection to the poor and vulnerable, as well as to alleviate poverty. Public services help to reduce inequitable resource allocation and remedy past injustices such as caste prejudice and gender inequity. Main challenges to public service delivery in India Large gaps exist in the country between … Read more

Code of Ethics and a Code of Conduct

According to conduct laws, some specific activities are appropriate, while others are inappropriate. Both a Code of Ethics and a Code of Conduct are used to encourage employees to engage in certain types of behavior.  Code of ethics defines the minimum requirements for conduct, and behavioural expectations instead of specific activities. While code of conduct … Read more

Citizen’s charter

A citizen’s charter is a document that outlines an organization’s systematic attempts to meet the needs of its constituents, as well as the organization’s vision, mission, and values. It was initially formulated and implemented as a national program in 1991 in the United Kingdom. The Citizens’ Charter’s main goal is to empower citizens in terms … Read more

Right to Information Act

The term ‘information’ refers to any material in any form such as records, documents, emails, press release, circular or report, etc. related to decisions taken. Relevance of information for ethical governance ● If clean and efficient public services are to be provided to the public, information sharing has to be made proactive. ● The unethical … Read more


      In Part A of Ethics, many questions are based on keywords in the syllabus. In these types of questions, you need a short definition and examples. Here, we have given short definitions. You have to remember this. You can add extra points on your behalf. 1 Ethics- Motivation based on ideas of … Read more